Dispute Mediator

Mediation Policy

At MyDashCam, we are committed to providing excellent customer service and resolving any disputes that may arise with our customers quickly and fairly. If you have a problem or complaint that we have not been able to resolve satisfactorily, we invite you to follow our mediation process.

1. Mediation Procedure

1. Initial Claim

   • If you have a problem with our products or services, please contact us directly through our customer service first. You can contact us by email at the following address: hello@mydashcam.fr or by telephone at +33 7 67 75 71 58 (Monday to Saturday: 9 a.m. - 6 p.m.).

2. Response from our Customer Service

   • We will endeavor to respond to your complaint as quickly as possible, usually within 10 working days. If you are not satisfied with our response or if the proposed solution does not suit you, you can request mediation.

3. Request for Mediation

   • If you wish to initiate a mediation procedure, please send us a written request by registered mail with acknowledgment of receipt to the following address:

     Tzecom
     9 Charronnière Path
     41000 Blois, France

   Your request must include :

   • A detailed description of the problem.
   • The relevant evidence.
   • Full contact details of the sender.

2. Consumer Mediator

We have appointed a competent consumer mediator to examine disputes between our company and our customers. The national consumer mediator is:

National Consumer Mediator :

Name: National Consumer Mediator
Address: 14 Rue Saint-Marc, 75002 Paris, France
Telephone: 01 84 89 67 18
Email: mediation@consommation.fr
Site web : www.mediation-consommation.fr

3. Mediation Process

1. File Review

   • The mediator will review the case and propose a fair solution based on the facts and evidence provided by both parties.

2. Decision of the Mediator

   • The mediator's decision is communicated to the parties and is generally considered a final solution, although not binding.

3. Follow up

   • We undertake to follow the mediator's recommendations and implement the solutions proposed to resolve the dispute.

4. Costs

The mediation procedure is free for the consumer. No fees will be charged for the mediator's review of the complaint.

5. Legal Rights

This mediation policy does not prejudge the legal rights of the consumer and does not replace possible legal remedies.

We thank you for your trust and understanding. We remain at your disposal for any additional questions regarding our mediation procedure.

Contact : 
Email : hello@mydashcam.fr
Telephone: +33 7 67 75 71 58 (Monday to Saturday: 9 a.m. - 6 p.m.)

 

Date of last modification: 24/07/2024